About
Detail-oriented and results-driven Data & Project Management Professional with 8+ years of experience in technology and operations. Proven track record of leading cross-functional teams to launch new products, increasing revenue by $50K monthly, and optimizing workflows to reduce project turnaround time by 20%. Adept at strategic project management and data-driven problem-solving to drive business growth and operational efficiency.
Work
New York, NY, US
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Summary
Currently leads strategic product initiatives and operational improvements at Tech Solutions Inc., driving revenue growth and efficiency.
Highlights
Developed and launched a new product line, achieving a 15% increase in user engagement within the first six months post-launch.
Led a cross-functional team of 5 through the entire product lifecycle, successfully launching a new product line that generated $50K in additional monthly recurring revenue.
Optimized internal project workflows by implementing new Project Management Tool, resulting in a 20% reduction in average project turnaround time.
Managed stakeholder communications and expectations across multiple projects, ensuring alignment with strategic business objectives.
New York, NY, US
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Summary
Analyzed customer data and managed client relationships at Global Innovations Ltd., enhancing satisfaction and retention.
Highlights
Managed a portfolio of over 20 key clients, consistently achieving a 95% client retention rate through proactive engagement and service.
Resolved complex technical issues for high-priority accounts, leading to a 10-point improvement in customer satisfaction scores (CSAT).
Conducted in-depth data analysis to identify trends and provide actionable insights, informing strategic business decisions.
Awards
Best Project Award (Company Hackathon)
Awarded By
Global Innovations Ltd.
Received top honors among 50+ participants for innovative data analytics dashboard project.
Dean's List
Awarded By
State University
Recognized for consistent academic excellence, achieving a GPA of 3.8/4.0.
Academic Scholarship
Awarded By
State University
Awarded merit-based scholarships in recognition of outstanding academic performance.
Languages
Mandarin
English
French
Skills
Programming
Python, SQL.
Data Analysis
Microsoft Excel (Advanced), Data Visualization, Statistical Analysis, Reporting.
Project Management
Agile Methodologies, Scrum, Stakeholder Management, Risk Management, Product Launch.
CRM Systems
CRM tools, Salesforce Administration.
Graphic Design
Adobe Photoshop, Image Editing, Visual Communication.
Interests
Hobbies
Marathon running, Landscape photography.
Community Engagement
Volunteering.